Refund policy

Returns

We have a 7-day return window, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at:

customersupport@themontx.com

If your return is accepted, we’ll send you a return shipping label and detailed instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong product. We will evaluate the issue and arrange a replacement or refund.

Exceptions / Non-returnable Items

Some products cannot be returned, including:

• Customized or personalized items

• Sale items or gift cards

• Intimate or personal care goods (such as undergarments)

Exchanges

The fastest way to ensure you get the product you want is to return the item you have. Once the return is accepted, you can place a new order for the desired item.

Refunds

Once we receive and inspect your return, we’ll notify you about the status of your refund.

• Approved refunds will be issued to your original payment method within 5–7 business days.

• Please note that it may take additional time for your bank or payment provider to process the refund.

For any questions regarding returns or refunds, you can always reach us at:

customersupport@themontx.com

9599752088